Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information using available resources
• Document all call information according to standard operating procedures.
• Follow up customer calls where necessary.
• Write and submit timely reports on performance, targets and customer queries
• Complete call logs and report.
• Other duties as assigned.

Requirements

• Administration qualifications with minimum 2 year experience
• Proven experience as telemarketer or similar sales/ customer service role
• Computer aptitude and experience with google sheet.
• Knowledge with customer service practices and principles.
• Superior listening, verbal and written communication in English And Sinhala.
• Ability to work roster basic
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.

Email your resume to hr@callocare.com

stating the position applied for in the subject of your mail.

*Vacancy in Sri Lanka